The Role of Brokers & Agents

Licensed brokers and agents are able to help individuals and employers with the application and enrollment process, and receive commissions for the QHP enrollments they perform. To stay informed on all things regarding Nevada Health Link and your role, sign up for our email updates.

The Role of Agents and Brokers in the Federally Facilitated Marketplace (FFM) after Open Enrollment

Any licensed producer who wishes to sell Exchange plans through Nevada Health Link MUST submit their contact information (name, address, phone number, and hours/days of operation) through our portal, complete required Centers for Medicare & Medicaid Services (CMS) training, and send their certificate of completed training to: CustomerserviceNVHL@exchange.nv.gov in order to be certified by the Silver State Health Insurance Exchange (Exchange).  Please note that ALL requirements listed are performed on an annual basis.

No Producer may sell Exchange plans through Nevada Health Link without:

    • Completion of required CMS training
    • Providing documentation of that training and an active Nevada license to the Exchange, and
    • Certification by the Exchange that the producer has met all applicable requirements to sell Exchange plans through Nevada Health Link

It is the producer’s responsibility to make sure that they are appointed with all of the carriers offering Qualified Health Plans (QHPs) through Nevada Health Link.  Payment of commissions will be governed by the agreement between the broker/agent and the carrier.  All commissions will be payable by participating carriers and not by Nevada Health Link.

By opting-in with Nevada Health Link and providing your contact information, you will have the opportunity for your information to be included in our In Person Assistance Tool. Consumers will be able to search by zip code, name, or keyword. The Tool will utilize a database of contact information for all licensed brokers who are listed.

Training for Brokers & Agents

Brokers and agents are able to enroll individuals, families, and employers in QHPs offered through Nevada Health Link and will be compensated by the carrier for doing so. Licensed brokers and agents are required to attend training with CMS.

Please visit the stay informed page and sign up for notifications for brokers and agents. All training information will be distributed through that notification system.

Resources for Brokers & Agents

Training Tools

Enrollment Tools

Marketing Tools

Brokers and agents can also call Exchange Customer Service from CMS at 1-855-267-1515.

Brokers and agents can also call Rebecca Lomazzo with the Silver State Health Insurance Exchange at 702-486-5264 or by email at: rlomazzo@exchange.nv.gov