We do not have plans to build a copy of the Federal Facilitated Marketplace (FFM) Help On Demand functionality. However, we will have the Broker Distribution tool that will immediately connect callers looking for assistance to an available enrollment professional in their area. This should provide participating brokers with a good source of leads. We’ll also have the web-based broker directory that will be available directly from within the consumer’s shopping and application experience.
Posted in: State Based Exchange Transition