State Based Exchange Transition Information for Nevada’s Broker & Navigator Partners

The Silver State Health Insurance Exchange (SSHIX) has transitioned from operation as a State Based Exchange using the Federal Platform (SBE-FP) towards operation as an autonomous State Based Exchange (SBE). This page is intended to serve as the definitive source for transition-related information that will impact our enrollment professionals. For questions related to the transition please email Eric Watt, SSHIX’s Transition Project Manager, at w.eric.watt@exchange.nv.gov.

Agent/Broker Service Line: 1-800-547-8156
Open Enrollment Hours
Monday through Friday: 7:30am-7:00pm PST
Saturday’s: 10:00am-3:00pm PST
Sunday’s: 10:00am-2:00pm PST

Veteran’s Day, Monday, 11/11/19: 10:00am – 2:00pm PST

Transition-Related Reference Materials

Reference Manuals & Useful Documents

• Broker & Agent User Reference Manual
• Nevada Health Link Entity User Reference Manual
• Certified Enrollment Counselor (CEC) User Reference Manual
• Nevada Health Link Application and Enrollment Guide
• Broker Guidance for Building Book of Business
• Video Tutorial: Broker Guidance for Assisting Consumers with Delegations
• Video Tutorial: Guidance for Consumers to Designate a Broker
• Video Tutorial: Certified Enrollment Counselor for Assisting Consumer w/Delegations
•  Dental Factsheet – How to Enroll in a Qualified Dental Plan 
• Navigator/CEC/ Stakeholder Talking Points
• SBE Transition Internal Talking Points
• Broker Communication Email (PDF)

On-Boarding Guides

The following documents will assist Navigators/CACs/EEFs (collectively referred to as Certified Enrollment Counselors or “CECs”) and Agents with gaining access to the Nevada Health Link SBE Platform:

• Nevada Health Link Entity and CEC On-Boarding Guide (PDF)
• Nevada Health Link Agent On-Boarding Guide

The following document is only for use by “Returning Agents” who were part of the bulk data migration from HealthCare.gov. If you did not receive an email invitation to claim your user account in early July then you should use the “Nevada Health Link Agent On-Boarding Guide” listed above.

• Returning Agent Transition Guide (PDF)

Defining Agent Roles

Returning Agent: those who assisted at least one consumer with a Plan Year 2019 enrollment during OEP (per HealthCare.gov records). This population will maintain existing relationships with consumers for whom they are the designated Enrollment Professional as of 8/15/2019.

Important dates for Returning Agents:

9/4/19: “Soft Launch” of SBE platform; Returning Agents can verify migrated book of business.

New Agent: means you did not assist any consumers with a Plan Year 2019 enrollment during Open Enrollment Period (OEP). This group includes:

• Agents/Brokers who have never assisted a consumer with an enrollment through HealthCare.gov
• Agents/Brokers who may have assisted consumers with enrollments for Plan Year 2018 or prior, but who did not assist consumers during Plan Year 2019 OEP
• Agents/Brokers who may have assisted consumers with SEP enrollments for Plan Year 2019, but who did not assist consumers during Plan Year 2019 OEP

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