The Silver State Health Insurance Exchange (SSHIX) is currently in the process of transitioning from operation as a State Based Exchange using the Federal Platform (SBE-FP) towards operation as an autonomous State Based Exchange (SBE). This page is intended to serve as the definitive source for transition-related information that will impact our enrollment professionals. For questions related to the transition please email Eric Watt, SSHIX’s Transition Project Manager, at w.eric.watt@exchange.nv.gov.
Agent/Broker Service Line: 1-800-547-8156
Monday through Friday
9:00am-5:00pm PST
Closed Saturdays and Sundays
Open Enrollment Hours
Monday through Friday
9:00am-7:00pm PST
Saturday 10:00am-3:00pm PST
Defining Agent Roles
Returning Agent: those who assisted at least one consumer with a Plan Year 2019 enrollment during OEP (per HealthCare.gov records). This population will maintain existing relationships with consumers for whom they are the designated Enrollment Professional as of 8/15/2019.
Important dates for Returning Agents:
7/8/19: Invitations for online certification curriculum (Mindlfash) are emailed.
7/15/19: Invitations emailed for SBE platform user accounts; Returning Agents can access platform to complete registration/broker profile. If you require technical assistance please call our dedicated Agent/Broker Service Line at 1-800-547-8156.
8/9/19: Deadline for completion of certification curriculum (Mindflash) and user account registration (SBE Platform). Once all modules and test questions are successfully completed you will receive a Certificate of Completion and Rebecca – as the SBE Platform Agent Administrator – will review test scores, acknowledgements, and DOI license status and “certify” newly trained brokers in the SBE platform.
8/15/19: Import of migrated consumers to SBE platform begins; associations with designated enrollment professionals are created between 8/15 and 8/31.
9/4/19: “Soft Launch” of SBE platform; Returning Agents can verify migrated book of business.
New Agent: means you did not assist any consumers with a Plan Year 2019 enrollment during Open Enrollment Period (OEP). This group includes:
- Agents/Brokers who have never assisted a consumer with an enrollment through HealthCare.gov
- Agents/Brokers who may have assisted consumers with enrollments for Plan Year 2018 or prior, but who did not assist consumers during Plan Year 2019 OEP
- Agents/Brokers who may have assisted consumers with SEP enrollments for Plan Year 2019, but who did not assist consumers during Plan Year 2019 OEP
Upcoming Web Meetings
Dial-in/webinar info and detailed meeting agendas will be provided via email invitation. To request addition to a meeting invite list please email Athena Cox at acox@exchange.nv.gov.
| Meeting Date | Topic/Agenda |
| 8/27/2019 | Monthly Enrollment Professionals Meeting |
| 9/24/2019 | Monthly Enrollment Professionals Meeting |
Previous Web Meetings
| Meeting Date | Topic/Agenda | Presentation Materials |
| 2/26/2019 | Monthly Enrollment Professionals Meeting | Slide Deck (PDF) |
| 3/26/2019 | Monthly Enrollment Professionals Meeting | Slide Deck (PDF) |
| 4/23/2019 | Monthly Enrollment Professionals Meeting | Slide Deck (PDF) |
| 5/28/2019 | Monthly Enrollment Professionals Meeting | Slide Deck (PDF) |
| 6/25/2019 | Monthly Enrollment Professionals Meeting | Slide Deck (PDF) |
| 7/30/2019 | Monthly Enrollment Professionals Meeting | Slide Deck (PDF) |
Transition-Related Reference Materials
On-Boarding Guides
The following documents will assist Navigators/CACs (collectively referred to as Certified Enrollment Counselors or “CECs”) and Agents with gaining access to the Nevada Health Link SBE Platform:
- Nevada Health Link Entity and CEC On-Boarding Guide (PDF)
- Nevada Health Link Agent On-Boarding Guide (PDF)
The following document is only for use by “Returning Agents” who were part of the bulk data migration from HealthCare.gov. If you did not receive an email invitation to claim your user account in early July then you should use the “Nevada Health Link Agent On-Boarding Guide” listed above.
