How to File a Complaint
You may file a complaint with Nevada Health Link (NVHL) if you are dissatisfied with any aspect of your experience working with NVHL concerning eligibility, enrollment, carrier service, enrollment assisters, agents/brokers or the call center. While filing a complaint is more of an informal procedural process, every complaint received by the NVHL is serviced in a professional and courteous manner in an effort to arrive at the most fair and timely resolution possible. If you wish to file a complaint, please call our customer service department at 1-800-547-2927.
What Happens Next Regarding Your Complaint
Nevada Health Link will acknowledge your complaint within 72 business hours of receipt.
We will undertake an initial review of the complaint and determine what, if any, additional information or documentation may be required to complete a review. This may include contacting the complainant or others to clarify details or request additional information as appropriate.
At the conclusion of our review process, NVHL will notify the consumer of findings and any actions taken, or proposed to be taken, in regards to the complaint.
Please Note: If you think the eligibility decision about your health insurance coverage is wrong, you have the right to file an appeal with Nevada Health Link within 90 days of the date of eligibility determination on eligibility correspondence you receive from NVHL. Learn how to file an appeal here: https://www.nevadahealthlink.com/appeals/
Notice of Privacy Practices
Nevada Health Link is committed to maintaining the privacy and security of personally identifiable information. Nevada Health Link will use personally identifiable information only as permitted by Nevada Health Link’s policies and as required by law.
If you need help understanding this form in another language, or if you are disabled and need help to use this form, please contact Nevada Health Link. There is no cost for assistance.
Customer Assistance Service line: 1-800-547-2927 (TTY 711)
Hours: Monday through Friday 9:00 AM to 5:00 PM PST