Communication with the Exchange
Insurance carriers are encouraged to email the Exchange with any questions or concerns. For information on SSHIX’s Monthly Insurance Carrier Meeting Series, including presentation materials and video recordings, visit https://www.nevadahealthlink.com/carrier-meetings/.
View rate filings on the Nevada Division of Insurance Site
Questions? Send an email to the Plan Management team at: pmanagement@exchange.nv.gov
Plan Year 2021 Information
Silver State Health Insurance Exchange Guidelines
The links below contain Plan Year 2021 Exchange Carrier Guidelines for both QDP and QHP carriers.
- Plan Year 2021 Final Letter to Issuers
- Plan Year 2021 Draft Letter to Issuers Fact Sheet
- Plan-Year-2021-Draft-Letter-to-Issuers
- Plan Year 2021 SSHIX Plan Certification
- Plan Year 2021 SSHIX QHP Checklist
- Plan Year 2021 SSHIX QDP Checklist
- Plan Year 2021 SSHIX Data Change Request
- Plan Year 2021 SSHIX State Authorization Request
- Final Notice of Benefit and Payment Parameters
Plan Year 2022 Information
The links below contain Plan Year 2022 Exchange Carrier Guidelines for both QDP and QHP carriers.
The links below contain Plan Year 2022 Forms:
- Plan Year 2022 Intent to EDI Test
- Plan Year 2022 Intent to Sell
- Plan Year 2022 Supplemental Templates (Required)
Insurance Carriers
The following medical carriers will offer plans on Nevada Health Link:
- Health Plan of Nevada (HPN)
- Call: 1-800-777-1840, M-F 8:00 AM to 5:00 PM
- Send Email/Fill out form
- Silver Summit (Centene)
- Call: 1-844-366-2880
- Send Email/Fill out contact us form
- Anthem (HMO Nevada)
- Call: 1-866-755-2680, M-F 8:00 AM to 8:00 PM
- Contact Us & Forms – Anthem NV
- Friday Health Plans
- Call: 1-844-535-2000
- Select Health
- Call: 1-800-538-5038
The following dental carriers will offer plans on Nevada Health Link:
- Alpha Dental
- Call: 888-857-0337
- Fill out Contact Form
- Anthem – Rocky Mountain
- Call: 1-800-331-1476
- Shop Dental Plans in NV through Anthem
- Best Life
- Call: 1-877-205-8767
- Shop Dental Plans in NV through Best Life
- Delta Dental
- Call: 888-857-0314
- Available NV Dental Plans through Delta Dental
- EMI Health
- Call: 1-800-662-5851, M-F 6:00 AM to 6:00 PM
- Contact Us and Forms
- Liberty
- Call: 1-888-401-1128, M-F 8:00 AM to 5:00 PM
- Contact Us Form
Plan Year 2020 Information
Silver State Health Insurance Exchange Guidelines
The links below contain Plan Year 2020 Exchange Carrier Guidelines for both SADP and QHP carriers.
- SSHIX PY2020 Exchange Carrier Guidelines (ZIP)
- PY2020 Letter to Issuers (PDF)
- Nevada On Exchange Service Areas
The links below contain Plan Year 2020 Forms:
- Data Change Request From PY20
- State Authorization PY20
- Plan Withdrawal Request PY20
- Intent to sell PY20
Plan Certification and Network Adequacy
- Model QHP Addendum for Indian Health Care Providers
- Network Adequacy for Stand Alone Dental Plans on Exchange
- SSHIX Plan Certification Guide
Calendar Year 2020 Carrier Fees
Adoption Hearing February 14, 2019 for Calendar Year 2020
Calendar Year 2021 Carrier Fees
Adoption Hearing January 22, 2020 for Calendar Year 2021
Policy Memos for Carriers
Plan Year 2021 Policy Manual Final
On August 5, 2020 the Exchange published a draft revised Nevada Health Link Policy Manual to solicit comments and feedback for a 30 day period. Below is the Final Nevada health Link Policy Manual Version 2.
Nevada Health Link Final Policy Manual_v2
Parents as Non-Subscribers Policy Memo
Tobacco Rate Change Mid Year Policy Memo
Correction to Social Security Number Memo
How to Contact Your Insurance Carrier
If you have purchased a Health Plan of Nevada (HPN) plan, you can access your account on their website or you can call HPN toll-free: 1-800-777-1840
If you have purchased an AmBetter by SilverSummit health plan, you can access your account on their website or you can call AmBetter by SilverSummit toll-free: 1-866-263-8134
If you have purchased an Anthem HMO Colorado health plan, you can access your account on their website or you can call Anthem toll-free: 1-866-755-2680
SSHIX Documentation for Insurance Carriers
| Document Title | Current Version | Revision Date |
| GetInsured 834 Companion Guide (PDF) | 20.09.02 | 7/28/2020 |
| Exchange-Carrier Reconciliation Guide (PDF) | R2019h | 5/6/2020 |
| SSHIX Plan Year 2021 EDI Carrier Testing Guide | 1.2 | 7/20/2020 |
| GetInsured Secure FTP Access Request Form | N/A | N/A |
| Instructions for Secure FTP Access Request Form | N/A | N/A |
| SSHIX Acceptable Use Agreement | 1.0 | June 3, 2019 |
| SSHIX System Access Request Form (SBE Platform + Carrier Connector) | N/A | October 16, 2020 |
| SSHIX Reinstatement Request Form | 1.1 | March 9, 2020 |
| SSHIX Bulk Reinstatement Request Worksheet | 1.0 | March 10, 2020 |
| 2020 Monthly RCNI Submission Deadlines | N/A | March 6, 2020 |
| 2021 Monthly RCNI Submission Deadlines | 2.0 | January 12, 2021 |
Nevada Health Link Brand Standards
- Download our Brand Standards Guide here. Should you have questions, please email Janel Davis at j-davis@exchange.nv.gov
