Communication with the Exchange
Insurance carriers are encouraged to email the Exchange with any questions or concerns. For information on SSHIX’s Monthly Insurance Carrier Meeting Series, including presentation materials and video recordings, visit https://www.nevadahealthlink.com/carrier-meetings/.
View rate filings on the Nevada Division of Insurance Site
Questions?
Send an email to the Plan Management team at:
pmanagement@exchange.nv.gov
Plan Year 2025 Information
- Nevada 2025 QHP Checklist
- Nevada 2025 QDP Checklist
- Plan Year 2025 Intent to Sell
- Plan Year 2025 Intent to EDI Test
- Formulary Drug Template Supplement
- Network Template Supplement
- Plan Benefits Template Supplement
- SSHIX Plan Certification Guide Final PY24 v4.1
- Plan Year 2025 State Authorization of QHP_QDP Data Change Request
- Plan Year 2025 Draft Plan Certification Letter to Issuers Memo
- Plan Year 2025 Plan Certification Letter to Issuers
- Plan Year 2025 QHP Certification Slides
Plan Year 2024 Information
- Plan Year 2024 Intent to Sell (Excel)
- Plan Year 2024 Intent to EDI Test (Excel)
- Network Supplemental Template (Excel)
- Formulary Drug Supplemental Template (Excel)
- Plan & Benefits Supplemental Template (Excel)
- Plan Year 2024 Draft Letter to Issuers Memo
- State Authorization of QHP_QDP Data Change Request
- Nevada 2024 QDP Checklist
- Nevada 2024 QHP Checklist
- SSHIX Plan Certification Guide
- SSHIX PY24 QHP Certification_Final
- Plan Year 2024 Final Letter to Issuers
- Plan Year 2024 Policy Manual
Calendar Year 2024 Carrier Fees
Adoption Hearing February 16, 2023 for Calendar Year 2024
Plan Year 2023 Information
- Plan Year 2023 Draft Letter to Issuers Memo
- Plan Year 2023 Draft Letter to Issuers
- Plan Year 2023 Intent to EDI Test (Excel)
- Plan Year 2023 Intent to Sell (Excel)
- SSHIX Plan Certification Guide
- Plan Year 2023 Change Request Form
- Formulary Drug Supplemental Template (Excel)
- Network Supplemental Template (Excel)
- Plan & Benefits Supplemental Template (Excel)
- Plan Year 2023 Plan Certification Power Point
- Play Year 2023 Final Letter to Issuers
- Plan Year 2023 Plan Withdrawal Request Form
- Plan Year 2023 Qualified Health Plan Checklist
- Plan Year 2023 Qualified Dental Plan Checklist
- Plan Year 2023 Policy Manual
Calendar Year 2023 Carrier Fees
Adoption Hearing February 24, 2022 for Calendar Year 2023
Policy Memos for Carriers
Plan Year 2021 Policy Manual Final
On August 5, 2020 the Exchange published a draft revised Nevada Health Link Policy Manual to solicit comments and feedback for a 30 day period. Below is the Final Nevada health Link Policy Manual Version 2.
How to Contact Your Insurance Carrier
Medical Carriers, contact information:
- Health Plan of Nevada (HPN)
- Call: 1-800-777-1840, M-F 8:00 AM to 5:00 PM
- Send Email/Fill out form
- Ambetter from Silver Summit
- Anthem (HMO Nevada)
- Call: 1-866-755-2680, M-F 8:00 AM to 8:00 PM
- Contact Us & Forms – Anthem NV
- Molina Healthcare
- Call: 1-833-671-0051
- Monday to Friday, 8:00 a.m. to 6:00 p.m., PST
- Select Health
- Call: 1-800-538-5038
- Aetna CVS Health
- Call: 1-844-365-7373 (TTY: 711)
- Fill out contact us form
- Hometown Health Plan
- Call: 775-982-3232
- Imperial Health Plan
- Call: 1-800-595-0619
Dental Carriers, contact information:
- Alpha Dental
- Call: 1-800-807-0706
- Fill out Contact Form
- Anthem – Rocky Mountain
- Call: 1-800-331-1476
- Shop Dental Plans in NV through Anthem
- Best Life
- Call: 1-877-205-8767
- Shop Dental Plans in NV through Best Life
- Delta Dental
- Call: 1-800-422-4234
- EMI
- Call: 1-800-662-5851, M-F 6:00 AM to 6:00 PM
- Contact Us and Forms
Vision Plans
VSP Individual Vision Plans
Call: 1-844-641-6718
SSHIX Documentation for Insurance Carriers
| Document Title | Current Version | Revision Date |
| GetInsured 834 Companion Guide (PDF) | 21.09.01.NV1 | 9/29/2021 |
| GetInsured 834 Companion Guide – Redline (PDF) | 21.09.01.NV1 | 9/29/2021 |
| Exchange-Issuer Reconciliation Guide (PDF) | 21.09.00.NV1 | 9/29/2021 |
| Exchange-Issuer Reconciliation Guide – Redline (PDF) | 21.09.00.NV1 | 9/29/2021 |
| SSHIX Plan Year 2021 EDI Carrier Testing Guide | 1.2 | 7/20/2020 |
| GetInsured Secure FTP Access Request Form | N/A | N/A |
| Instructions for Secure FTP Access Request Form | N/A | N/A |
| SSHIX Acceptable Use Policy | 22.01 | May 5, 2022 |
| SSHIX System Access Request Form (SBE Platform + Carrier Connector) | N/A | October 16, 2020 |
| SSHIX Reinstatement Request Form | 1.1 | March 9, 2020 |
| SSHIX Bulk Reinstatement Request Worksheet | 1.0 | March 10, 2020 |
| 2023 Monthly RCNI Submission Deadlines | 1.0 | November 16, 2022 |
| 2024 Monthly RCNI Submission Deadlines | 1.0 | December 5, 2023 |
Nevada Health Link Brand Standards
Download our Brand Standards Guide
Should you have questions, please email Katie Charleson at
kcharleson@exchange.nv.gov
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