For assistance, call the Customer Assistance Center at 1-800-547-2927
Monday – Friday: 9:00 AM – 5:00 PM PST
Find Free Help Near You
Nevada Health Link has a statewide network of licensed enrollment professionals who have been trained to assist you with the application and enrollment process, and their assistance is available to you at no cost. After enrolling, your assister can continue helping you throughout the year by reporting changes to your account, helping you understand important notices, walking you through the annual renewal process, and more.
The assister you choose can be an Agent/Broker or a Certified Enrollment Counselor.
What is an Agent or Broker?
Licensed Agents and Brokers are able to help individuals with the application and enrollment process. Agents work directly with Qualified Health Plan issuers to contract commissions on Nevada Health Link enrollments. Agents/Brokers have been trained and certified by Nevada Health Link and are licensed by the Nevada Division of Insurance.
Nevada Health Link has established a Broker Grantee program, and this year is working with a group of preferred brokers who have multiple locations where you can find enrollment assistance in person, for free. The list of the Broker Grantees for plan year 2021 are listed below. Call and make an appointment with these trained professionals today and prepare for open enrollment.
Christopher Carothers, Your Insurance Agency in the Galleria Mall- second location
1300 W. Sunset Road #1537
Henderson, NV 89014
M-Sat 10am-9pm, Sun 10am-6pm and closed all Federal holidays
Alberto Ochoa, Smart Buy Insurance, Inc. – second location
709 North Nellis Blvd. (Next to state Medicaid office)
Las Vegas, NV 89110
Brent Leavitt, Battle Born Financial
2360 Commercial Dr
Pahrump, NV 89048
Gina Aguerre & John Collier, Nevada Silver Life and Health Agency
4600 Kietzke Ln A105
Reno, NV 89502
M – F 9 am to 5 pm
Sat 10 am – 3 pm
Extended Hours Oct 15 – Dec 15
What is a Certified Enrollment Counselor?
The term “Certified Enrollment Counselor” (or “CEC” for short) applies to a number of different enrollment partner organizations affiliated with Nevada Health Link, including Navigators, Certified Application Counselors (CACs), Exchange Enrollment Facilitators (EEFs), and In-Person Assisters (IPAs). Unlike Agents or Brokers, CECs are not employed by private insurance brokers and have no direct affiliation with insurance carriers. These organizations are primarily responsible for outreach, education, and enrollment for Nevada’s uninsured and under-insured populations, and they are able to answer enrollment questions and give unbiased explanations of the affordable health insurance plans offered through Nevada Health Link. CECs have been trained and certified by Nevada Health Link and are registered with the Nevada Division of Insurance.
See a list of Nevada Health Link Certified Enrollment Counselors and call and make an appointment today!
Ready to talk to an expert?
Locate an assister near you now, it’s free! To begin, navigate to enroll.nevadahealthlink.com and click the Help & Support Menu, then choose “Find Local Assistance:”
Next, choose whether to search for an Agent/Broker or a Certified Enrollment Counselor:
For Agents/Brokers, you can search by location (i.e. Zip code and distance), or if you know the name of your Agent/Broker you can search by their First/Last Name or Company Name:
For CECs, you can search by location (i.e. Zip code and distance), or you can search for a CEC organization by name: