Nevada Health Link FAQs: Logging in & Accessing Your Account

Jan 30, 2024

As our state’s premier health insurance resource, Nevada Health Link is constantly striving to make accessing our services easier for all. While going through the enrollment process, some of our enrollees’ top questions are the first two steps to accessing everything we have to offer: logging into and accessing your account. Read on for answers to some of these most frequently asked questions.

Enrollment Assistance

How do I know which health plan I need? How do I know I’m eligible?

Nevada Health Link is your one-stop shop for health, dental and vision plans. You can compare and purchase Qualified Health Plans on our website. By purchasing through Nevada Health Link, you’ll find out what federal tax credits and subsidies you qualify for and/or if you qualify for Medicaid.

Did you know we allow “window shopping” on our site? You can shop for plans from different insurance carriers and estimate your costs before you even enroll with us. Our website is also full of tools and resources to help you pick the right plan for you and your family.

If you still have questions like, ‘are my doctors covered?’ ‘What about my medications?’ ‘What about my specific health issues?’ The next step we recommend is getting free assistance from a Nevada Certified Broker or a Nevada Certified Counselor near you. They can help you go through provider lists and/or other options available to you.

When can I enroll in coverage?

Open Enrollment is the yearly period in which people can shop for and enroll in health insurance, beginning November 1 and ending January 15.

If you missed the Open Enrollment period, you may qualify for a Special Enrollment Period (SEP). SEPs allow you to enroll in coverage at any time during the year if you’ve experienced certain life changes. These could include loss of coverage, or changes in household size, location, income, immigration status, and more. Click here for a full list of Qualifying Life Events (QLE).

How do I apply for health insurance or Medicaid in Nevada?

Good news: you’re in the right place! Visit our enrollment page to get started, where you’ll provide us with your income and household details. You’ll also be pre-screened for eligibility by answering a few questions. At this stage, you’ll find out what level of coverage you and your family qualify for, or if you’re potentially eligible for Medicaid. If you are, you’ll be directed to a Medicaid application to complete and submit.

If you have additional questions as you go through the application, feel free to contact our call center at 1-800-547-2927. For more information about enrollment, read our blog on How to Enroll at Nevada Health Link.

What are the ways I can enroll?

There are three ways you can enroll in a plan with Nevada Health Link:

1. Through our online platform.

2. By calling our call center at 1-800-547-2927

3. Through a certified insurance broker or navigator – find one here.

How do I find Enrollment Assistance or help with my account?

If you need assistance with your account at any stage of the process, we’re here to help.

  • Help is always free through Nevada Health Link.
  • Find enrollment and application assistance near you at our Local Assistance page.
  • Still need assistance? Call Nevada Health Link at 1-800-547-2927, Monday through Friday, from 9 a.m. to 5 p.m.

What documents do I need to get insured?

You will need to have the following documents ready when you apply, whether that’s online or with an enrollment assister (like a broker):

  • Valid Nevada Drivers License
  • Household Income Estimate
  • Social Security Card
  • Proof of Nevada Residence
  • Your Current Health Insurance
  • Nevada Health Link Login Credentials 

Logging in & Accessing Your Account

How do I log into my account? How do I manage my plan?

To access your account, simply head to and log in to see your existing plan. You can also give us a call at 1-800-547-2927.

Help, I forgot my username and/or password!

You can reset your login information by going to the Nevada Health Link website.

  • Click “Log In” and then the “Forgot Password?” link
  • Enter your email address and click continue
  • Follow the directions that will be sent to your email address
  • Answer your security question and continue to reset your password

If these steps aren’t working, please call us at 1-800-547-2927.

Still Have Questions?

We hope the above helped to answer your questions about enrolling and accessing your Nevada Health Link account. If you still have questions and are looking for answers to more frequently asked questions, we’ve got everything you’re looking for over at our FAQs for Individuals and Families page.