What are Certified Enrollment Counselors, Exchange Enrollment Facilitators?

Learn about the different types of enrollment assistors.

Certified Enrollment Counselors (CECs)

The term “Certified Enrollment Counselor” (or “CEC” for short) applies to a number of different enrollment partner organizations affiliated with Nevada Health Link, including Navigators, Certified Application Counselors (CACs), Exchange Enrollment Facilitators (EEFs), and In-Person Assisters (IPAs). Unlike Agents or Brokers, CECs are not employed by private insurance brokers and have no direct affiliation with insurance carriers. These organizations are primarily responsible for outreach, education, and enrollment for Nevada’s uninsured and under-insured populations, and they are able to answer enrollment questions and give unbiased explanations of the affordable health insurance plans offered through Nevada Health Link. CECs have been trained and certified by Nevada Health Link and are registered with the Nevada Division of Insurance.

EEFs and Navigator Organizations

Navigator organizations are responsible for outreach, education and enrollment for Nevada’s uninsured and under-insured populations. They present to these populations the options available to them through Nevada Health Link. They educate people on program eligibility, methods of purchase, reasons to purchase, definitions of health insurance terms, access to enrollment localities, among other topics. They also are able to answer enrollment questions and give unbiased explanations of the affordable health insurance plans offered on NevadaHealthLink.com.

In Person Assisters (IPAs)

IPA organizations are public or private entities that have been trained by Nevada Health Link and certified by the Nevada Division of Insurance to provide outreach education and enrollment to Nevada’s communities regarding Nevada Health Link. They are responsible for outreach and education for Nevada’s uninsured and underinsured populations. They will educate people on a variety of topics, including program eligibility, how and why to purchase, and health insurance terms.  IPA’s have the same roles and responsibilities as Navigators except that they will not be actively enrolling consumers.  IPA’s focus on underserved populations, which include, but are not limited to Hispanic, rural, the self employed, Tribal, and young millennials.

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