3 Things to Do Once You’ve Enrolled at Nevada Health Link

Jan 25, 2023

Now that you’ve reviewed your plans, carefully weighed your options, and made all necessary choices, there’s a reason to celebrate: your health is now protected. 

Now that you’re enrolled, you may have a few questions: how do I use my insurance for the first time? How do I make my first payment? What documents do I need? Can I schedule preventative care? We’re here to give you a few tips ensuring you have a smooth, post-open enrollment period experience that will carry you through the rest of the year. 

Make sure you’re fully equipped and use these three tips to gain the best benefits from your plan with Nevada Health Link.

Make your first payment

To use your insurance for the first time, you must pay your first premium directly to your insurance carrier (not to Nevada Health Link). If you don’t pay it on time, the carrier may end your coverage. 

Your health insurance company should send you a bill around a week after you enroll, though some insurance companies handle payments differently. Ask your insurer about how and when to make your premium payment. Find your medical, dental, and vision carriers in our directory by managing your plan.

If you haven’t heard from your carrier, contact them via their customer service number. 
TIP: Write down the date when your insurance coverage begins. You cannot use your insurance before the start date. If you enrolled November 1 – December 31, your coverage begins January 1. If you enrolled in the month of January, your coverage will begin February 1.

Keep an eye out for ID cards

Once you pay your first premium, you’ll receive an insurance card for yourself, and for each member of your family if you’re enrolled in a family plan. 

The ID card will have your member number, group number, and customer service number. Keep this card in your wallet, or at least easily accessible, at all times.

Book your first annual exam

Your health insurance has the power to guide you toward a healthier life — that’s why it’s important to understand preventative care, one of the 10 essential health benefits

There are types of preventive care that cover many chronic conditions under your insurance, like asthma and diabetes. Preventive care services also offer counseling, physicals, check-ups, immunizations, and cancer screenings at little or no cost. 

There are six important doctor appointments you should begin setting up this year. Look for providers that are in-network if you do not already have a primary physician. By staying in-network, you have a greater chance of paying the lowest amount for services. If you have a provider you like, check with both them and your insurance company to make sure that they are “in-network.”

If you have any questions, give us a call at 1-800-547-2927 or send an email to CustomerServiceNVHL@exchange.nv.gov. We’re open Monday through Friday from 9:00 AM to 5:00 PM PST.